The Ministry of Communications (MOC) said it will from March 27th, 2020, block numbers that make prank calls to 112, the emergency number that has been set up to facilitate and provide support and assistance to improve Ghana’s emergency response rate should any case similar to coronavirus be identified.
However, some unscrupulous callers have been calling the number intentionally to disturb and interrupt operations of the ministry. MOC estimated that the 112 emergency call center recorded a total of One Million, nine hundred and two thousand, nine hundred and twenty-six calls (1,902,926). Of this number 1,887,125 were prank related calls with only 15,801 being real emergency related calls. That meant, 99.16% of cases within that period were prank calls.
Over the decade many Ghanaians with real emergency-related issues have had a reason to make several complaints about their inability to get reach the call centre number. With 99.16% of the calls being prank related, real emergency cases are not getting through for the needed attention.
The Ministry has disclosed that it will from 27th March 2020 blocked all prank callers to get Ghana’s emergency system to work effectively to ensure that those with real problems are offered, assistants.
“We urge all citizens to support our collective drive to succeed and not to prank 112 as real lives might be in danger, including those who need help to deal with the coronavirus pandemic. We will continue to educate people on the need not to prank” the Ministry said